Include the grantee URL in IGAM saved application receipt emails

When an applicant saves their application, there is no clear indicator telling them that they need to click on a link which is different than the original link that they clicked on which takes them to their IN PROGRESS applications as opposed to starting a new application. 

 

This is a popular case/call topic with Support - where we then have to point the client/applicant to sign in to their account (grantrequest.com/sid_###) as opposed to some direct Form ID url which would take the grantee to start a new application, and therefore have them think that their information was never saved. This leads to increased tension between grantees and our clients, and then our clients and us. 

  • Guest
  • Sep 21 2016
  • Reviewed: Voting Open
  • Attach files
  • Guest commented
    September 26, 2016 19:45

    Wait--don't disregard it!  If I had a nickel for every time one of our applicants re-clicked on the URL to start a new application instead of to access their My Account page, I could have retired three years ago.  That's with clear instructions in our "you've successfully saved" email template to click on the login URL.  There has to be a better way for the system to help grantees figure this out.

  • Guest commented
    September 21, 2016 19:16

    this idea can be disregarded