We would like to be able to view documents through the GO Mobile app that were created in the desktop browser application through the Write Ups or Generate Letter features. Today, all documents can be seen in a list in GO Mobile, but trying to open any of the documents stored in SharePoint displays an error instead. We would like to view all documents through GO Mobile, including the ones generated through GIFTS Online.
Currently, the workaround to this issue is to merge the documents to a PDF in GIFTS Online before viewing in GO Mobile. (This PDF will be visible in the GO Mobile app).
Thank you for raising this to our attention. This is a limitation of the GIFTS Online Sharepoint integration and GIFTS Online Mobile app today. We are exploring a better solution to accessing documents from a mobile device, including making them available through the browser in the SKY UX version of GIFTS Online. We currently believe that will be the best way to deliver a solution to this problem and we hope to have more news to share in the near future.
Please feel free to continue voting on or commenting on this idea with any related feedback!