In GIFTS Online there are only 3 user roles:  Grant Manager, Program Officer and Board (or View Only).  I suggest an additional user role, Grant Technician. I would like for the technician to have the ability to edit and add organization and contacts, create correspondence and run reports.  These are all auditable activities that are easily fixed if errors are made. The Technician role would not include the authorization to accept or approve/decline requests or to delete records.  Impact: Marking payments as "paid" is a simple, repetitive, but time consuming task. Assigning such tasks to an assistant under the oversight of a manager is a common management activity within most businesses.