When working in the BB Grantmaking if the user comes across a question or issue they can click a link right there in the program and create a case.

This will save them a lot of time and is much more efficient when logging new issues.   Currently they have to either find the phone number or login to the BB site to create the case. 

This used to be in the product and was very convenient.  Especially for users that do not need to all often.