When using IGAM application forms and pulling applications into the system, the matching logic does a duplicate check against the organisation and contacts...

The current contact matching logic, matches the contact First name, Middle name, Last name and Telephone number.

It would be a good idea to add email address to this matching logic.

We recently had an application pulled through - the primary contact already exisited in the system via a previous request - but we had another contact with exactly the same name - and it suggested the wrong match (The telephone number did not match - but it still suggested the incorrect one)

I appreciate the duplicate check should be double checked, but in this instance it went through and its caused us a bit of an issue. This check would be much more reliable if the email address was also matched. This is especially important from the last year of people working from home and therefore not nessarily having the same phone number but still having a work/ same email.