Improve entering/editing long text boxes, via the pop out box feature to invoke Save and Save and Close after data entry
We’ve come across an issue with sky view when trying to add information/amend information in a free text/long text field on our request record.
In classic
We can type information directly into these boxes, and as soon as we click out of it or tab out of it – the Save & Close and Save buttons appear
If we pop the box out to extend it into a new window – we can type into the pop out box and click OK – and the Save & Close and Save buttons appear
However – in sky we are having an issue with the pop out box in particular - with this feature not working.
We can type information directly into these boxes, and as soon as we click out of it or tab out of it – the Save & Close and Save buttons appear (same as classic-but can this be improved to have the save buttons available as soon as something is typed, rather then having to click out first?) - I have passed this on to our Design team but no plans to implemented at this time.
If we pop the box out into a new window – we can type into the pop out box and click Save – it will load the information into the request screen box BUT the Save and close or Save buttons remain greyed out, even if we click back into the box and out again, or tab out of the box – the buttons remain grey and wont let us save the record. If we exit the record and go back into it, the information we typed previously has not been saved. - This has been resolved.
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Louisa Robinson
- Jul 6 2021
- Shipped
Related ideas
We did have a Bug with the Save and Save and Close buttons not becoming active when only edited using the expanded edit box on a long text field. This was resolved at the end of last week and should no longer be an issue. The other idea of invoking Save and Save and close when typing in the field would require a pattern change to the way the software works at this time. I will pass that idea on to or Design team. Thank you.