Comprehensive training on new settings in SKY view
I'm discovering many new settings and changes by accident in SKY view. We need a comprehensive training on the new features and options for different levels of users (super-users, moderate, and light users)
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Alison Altemus
- Sep 14 2021
- Shipped
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Oct 15, 2021
Admin response
Thank you for this idea! We have a few ways today that we provide updates and training on new features. Please take a look at all the resources on our Customer Success page, including:
The Blackbaud Grantmaking SKY view Getting Started Guide, and the release notes (which are updated about every 2 weeks)- for the quickest introduction to what's new.
Upcoming live sessions, and recordings of previous live sessions, where we usually show an overview and introduction to the latest features.
In-depth training available through Blackbaud University - both instructor-led training and on-demand video - for a deep dive on specific topics (like managing users, managing records, or designing forms).
Please do let us know if there are any specific topics you'd like to see us cover that you can't locate training for. Thank you!
Related ideas
They do post updates on a pretty consistent basis https://webfiles.blackbaud.com/files/support/helpfiles/grantmaking/content/bb-new-features.html. I do think it would be helpful to have monthly webinars showing the new features as well.