Every user has to individually check the "Create Activity Record" box when first generating emails/letters/writeups, otherwise the document will not be attached to BBGM and there will be no Document Record.
We should not have to ask every user to go in and check that box. The Admin should be able to do that globally. This has come to my attention now because somehow all the settings were changed (sometime in the past few days) and none of our documents are being saved to BBGM. I have to ask each user to start generating a document, and turn on the "Create Activity Record."