Activity Notes Character Limit Not Working

The Notes in Activities are allowing you to type and save more than the character limit, and it does not warn you this is the case. When you type more than the character limit (I assume it is 255 characters as it is elsewhere) and then save and close and then open again, you the text that exceeded the character limit is lost.

The character counter at the top right corner isn’t visible and the field does not go red when you exceed the character limit. It then allows you to save and close (but discarding characters exceeding the limit), whereas elsewhere within the system an error message appears saying ‘Notes can not exceed 255 characters’ and forces you to be within this limit before you can save.

  • Katie Carson
  • Jul 28 2022
  • Shipped
  • Attach files
  • Katie Carson commented
    October 28, 2022 07:49

    Thanks for the confirmation. Please could we keep the idea open until the fix is completed? Thank you. Katie

  • Admin
    Brenda Noiseux commented
    October 27, 2022 21:14

    Hi Katie, thanks for the note! A fix is now currently live as we were actively working on it when you inquired. I'm going to close this Idea. If you have further questions about this issue, please contact Support for the fastest response.

  • Katie Carson commented
    October 25, 2022 14:40

    I have been informed that Buzzacott has already raised this case on my behalf on 14 February 2022, case number 018730863. Is there any update with it?

  • Admin
    Benton Austin commented
    August 09, 2022 12:57

    I would recommend contacting Grantmaking support through Case central to create a case and have support review the issue with you.

  • Katie Carson commented
    July 29, 2022 14:03

    Which support should I contact?

  • Admin
    Benton Austin commented
    July 29, 2022 13:47

    Katie Carson please contact support to review the issue and have a Bug field is not working as expected. Thank you.