When you're merging multiple documents to a single PDF, it would make sense if the order of the documents reflects the order of the records in the workspace. For instance, if I want to merge all of the HTML applications from a single deadline, I conduct a search for HTML documents, sort by Org name, select all, then merge to PDF. The PDF should also be sorted by Org name rather than whatever crazy order they come in. Otherwise, you have to download each individual document and sort them outside the system.
Amy I am following up on your Idea about order of documents when selecting to Merge documents to PDF. When you select multiple records to be merged to PDF, the modal that is presented shows all records in the order they will be added to the document at the bottom of the modal. You can edit this order using the drag and drop icons or select the Top to move an item to the top. Are you requesting another method to use to order the records for PDF creation?