Allow the "Reply to email" field in email templates be a merge field to allow for better email reply and sorting

We have a number of public-facing facilitators each with their own portfolio of communities they serve. As each facilitator has their own contact information we've had to duplicate all our outbound emails templates that are sent out of Grantmaking in order to get their contact information, etc.

Recently we added custom fields to host the facilitator information directly into the organization profile so we could use merge fields and have Grantmaking autopopulate that information, letting us use one template where before we had five. Unfortunately the "Reply to email" field appears to be static.

If this could be a merge field that would let us close the loop on making a single email template that would cover all individual facilitators; communities would get emails with their person's contact information and said email would be directed right back to the appropriate facilitator without needing a cumbersome number of email templates.

  • Ron
  • Feb 14 2023
  • Attach files
  • Barbara Stroud commented
    February 15, 2023 20:05

    This would be a wonderful addition - we have so many templates so that we can tailor them to each staff person. What a great suggestion to reduce the "clutter" in a long list of templates!