Previous organisation and contact details are not retained for subsequent applications

We are using the new application forms. When an applicant creates a new account, they can search for their organisation and if not found, add a new one. Nice.

However, when the applicant gets into the actual application form, none of the organisation information they have literally just entered one second ago is pre-populated and they must enter ALL their organisation information a second time - only this time without the ability to search for the organisation which has now disappeared, and so now it must be manually entered (go figure!).

Now they have entered their organisation info in twice. Not so nice anymore.

Worse though, is what happens when that same applicant wants to put in a second, or multiple applications. NONE of the information they have entered previously is carried across to the new application, and they have to enter EVERYTHING again from scratch - TWICE! Imagine doing that for 10 applications. Ridiculous!

This is extremely time consuming and very frustrating for the applicant, and definitely a backward step from the old system.

I'm sure that there are many organisations out there who have applicants making multiple applications and this is going to rapidly become very unpopular!


  • Liz Gearing
  • Mar 12 2025
  • Attach files