Client requesting improvements in password/login notification emails
•Brief Description: Client requesting improvements in password/login notification emails •Current Function: Currently, when a user account is deactivated, they do not receive password notification emails when clicking Forgot Password? •Desired Function: The client is asking that the system generate an email to the user when the account is deactivated, informing the user that they must contact MicroEdge Technical Support •Reason for Function: The client's reason is that in some cases, users put in the wrong password too many times, causing their account to deactivate. They then click Forgot Password?, expecting an email, but none are delivered as the system believes them to be inactive; sending this message to users who are nearing inactivation due to failed login attempts will save time •Priority: Medium
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Guest
- Aug 11 2015
- Shipped
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Aug 10, 2017
Admin response
This change was released with our Q1 2017 release of GIFTS Online.
Today, if a user attempts to log in to their account too many consecutive times with an incorrect password, they will be 'locked out' of their account. However, unlike before, anyone who is locked out of their account can now click "Forgot password?" and will receive the automatic email to help them reset their password.
Thank you to everyone who contributed to this idea with your feedback!
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- +20
Related ideas
This functionality isn't really working, one of our users never receives the password reset email. NO explanation from tech support on why when we got them on the phone, they just reset it manually.