That is very welcome news, Brenda. Thank you for taking the time to let us know.

With the new applicant/grantee experience we are moving towards a new login to help with password fatigue and streamline the process.

Honestly, I'd much prefer that Blackbaud scrap the current password reset system implement something more modern. When a user requests a password reset, send a link to the account email with a link to change the password -- no temporary password that has to be entered twice. User clicks the link, enters a new password twice (2nd time is to confirm) and at that point they are logged into their account.

Like Rob Anderson, I am weary of walking people through this unnecessarily convoluted process.

I have to explain this to a grantee at least once every other week and always apologize for the confusion caused by this period and that we can't change it