BBGM to remove the punctuation (period) in their Reset Grantee Password template. This extra character causes trouble for those who simply copy and paste.


  • Guest
  • Sep 22 2021
  • Reviewed: Voting Open
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    • Guest commented
      November 03, 2023 16:21

      That is very welcome news, Brenda. Thank you for taking the time to let us know.

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    • Admin
      Brenda Noiseux commented
      November 03, 2023 16:14

      With the new applicant/grantee experience we are moving towards a new login to help with password fatigue and streamline the process.

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    • Guest commented
      November 03, 2023 16:05

      Honestly, I'd much prefer that Blackbaud scrap the current password reset system implement something more modern. When a user requests a password reset, send a link to the account email with a link to change the password -- no temporary password that has to be entered twice. User clicks the link, enters a new password twice (2nd time is to confirm) and at that point they are logged into their account.


      Like Rob Anderson, I am weary of walking people through this unnecessarily convoluted process.

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    • Rob Anderson commented
      October 28, 2021 14:14

      I have to explain this to a grantee at least once every other week and always apologize for the confusion caused by this period and that we can't change it

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