System automated emails should NOT mention GrantsConnect

Our grantees are confused. They used to access the Outcomes portal, now they have the New Grantee/Applicant portal, they login to yourcause applications and receive automated emails from yourcase.

I updated all the customizable emails but there are several system emails that I cannot customize that mention "grantsConnect", go to GrantsConnect. This is super confusing and you should either give us the option to customize or change the word Grants Connect (every time I talk to customer support, they mention that GrantsConnect is a totally different product than BBGM)

  • Val Collins
  • Sep 12 2025
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