This idea has been merged into another idea. To comment or vote on this idea, please visit GIFTSONL-I-858 Login for new application could present choice of creating new or accessing already-started form.
The login window for the Applicant's Account and the login window to start a new application have different URL's but obviously use the same code. Since it is known up front (via the URL) that the two logins have a different intent, the login window code could be modified to make use of that information. For example, if the URL contains a form ID the title of the form could be a banner across the login window. This would help applicants distinguish between logging into their account and logging in to start a new application, something they are frequently unable to do without a few phone calls. See also recently submitted Idea "Login for new application could present choice of creating new or accessing already-started form"
Thank you for this suggestion. I'm going to merge this into the related idea that you mentioned, and copy your specific suggestion into the description of that idea. Merging the ideas will help give the one combined idea more traction (since it will have more votes, etc.).